When I arrived at the Cathay Pacific checkin counter in Hong Kong, they informed me that they had overbooked the flight and I was assigned a coach seat for the 20 hour trip to New York. They slid a calculator across the table with a cash offer in HK dollars for my inconvenience. The number worked out to around US$1750. My first reaction was “I don’t care about the money, my company paid for the ticket, do what you can to get me a business class seat.”
So I head off to the lounge and it hits me – that money is mine to claim. They found me a business class seat at the last minute.
What would you do? Take the money and suffer or ride in style?